Strength2Strength

MANAGING CONFLICT
The programme is delivered using various techniques, including group discussion, individual work, exercises and reflection. The event is fun and highly interactive, where participants are encouraged to provide examples of difficult situations and behaviours they have experienced. The facilitator then creates scenarios from these examples which are used to enhance the learning experience. Filled with practical advice and suggestions, this is an extremely useful event, as it helps participants to build confidence when dealing with challenging behaviours and situations in all areas of their lives.

ACTIVE LISTENING AND NOTE-TAKING
This programme, although not exclusively, does concentrate on how to take effective notes in meetings. It also focuses on how to take effective notes whilst on the telephone. The event also covers how to improve listening skills in all types of situations. Delivered using a variety of techniques, including individual and group work, discussion, reflection and exercises, this is a fun and highly interactive event. Participants will be given practical advice and tips on how to ensure their note taking and active listening is effective, which will improve their confidence within school and in the workplace.

BUSINESS WRITING SKILLS
The programme is based on the Plain English Campaign, which advocates clear and concise information. Real life examples are used throughout the day to highlight the dangers of not writing in plain English. The event is delivered using a variety of techniques including Individual and group work, reflection and discussion. The skills covered will help participants improve their writing style, both in school and in the workplace. All forms of written communication can be improved using the techniques covered on the event.

CUSTOMER CARE AWARD
The programme is delivered using various techniques, including group discussion, individual work, case study, quizzes and reflection.
Participants are encouraged to draw on their own experiences, both good and bad, of how they themselves have been treated as customers.
Regardless of the desired working environment and/or type of customer that participants wish to work with, this event builds know ledge, confidence, skills and practical experience to help all individuals.